Terms of service
Welcome to Tea Ducks. We hope choosing your tea feels straightforward and enjoyable. These terms explain the arrangements that apply when you shop with us.
About us
We are Tea Ducks Limited, a company registered in England and Wales under company number 16755886.
Our registered office is:
128 City Road, London, United Kingdom, EC1V 2NX.
Our business and complaints address is:
Tea Ducks, SureStore, Grampian Gate, Milton Keynes MK6 1BD
For help with an order, please contact support@teaducks.com. For general enquiries, please contact info@teaducks.com.
VAT registration number:
504 605 030
Our products
Each product page describes the tea or gift set, its format, quantity and included contents. Please review these details before ordering.
Tea is a natural product, so its appearance and flavour may vary slightly between harvests and batches. This does not affect your right to receive goods that match their description and meet the standards required by law.
Please follow the storage and brewing guidance provided. For gift sets containing other foods, check the ingredients and allergen information before ordering and consuming them.
Placing an order
Please check your chosen products, delivery address, purchase option and total before completing checkout.
A one-time purchase is a single order. A subscription authorises recurring orders and payments at the frequency selected. Subscription arrangements are explained in our Purchase Options Cancellation Policy.
We will email your order details after checkout. If you notice an error, please contact us promptly. We will help where possible, although changes may depend on whether your order has already been processed or dispatched.
If we cannot fulfil an order, we will contact you, explain the available options and refund any payment due. We will not substitute a materially different product without your agreement.
Prices and payment
Prices in our UK store are shown in pounds sterling and include any applicable VAT. Any delivery charge is shown before you pay.
Available payment methods are displayed at checkout. For subscriptions, the recurring price and delivery frequency are shown before you subscribe.
Offers apply according to their stated conditions. If we propose a change to your subscription price, we will notify you in advance and give you an opportunity to cancel future renewals before the change applies.
Delivery, returns and subscriptions
Our Shipping Policy explains delivery arrangements.
Our Return and Refund Policy explains eligible cancellations, returns and remedies for faulty or incorrect goods.
Our Purchase Options Cancellation Policy explains recurring payments and how to manage or cancel future subscription renewals.
Privacy
Our Privacy Policy explains how personal information is collected and used when you visit our website, place an order or contact us.
If something goes wrong
Please contact support@teaducks.com with your concerns. We will consider your complaint fairly and work with you towards an appropriate resolution.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes your statutory consumer rights.
Applicable law
These terms are governed by the law of England and Wales. This does not remove any mandatory consumer protections that apply where you live or your right to bring proceedings in a court available to you under applicable law.
Changes to these terms
We may update these terms for future orders. Changes will not retrospectively reduce the rights attached to an existing order or alter an existing contract without a lawful basis.