Cancellation policy

Your tea subscription should fit comfortably around your life. Here is how recurring orders work and how you can make changes.

One-time purchases and subscriptions

A one-time purchase creates a single order without automatic renewals.

When you subscribe, you authorise recurring payments and deliveries for your chosen tea and format at the frequency selected.

Subscriptions receive 20% off the corresponding one-time tea price. Your chosen tea, format, recurring price and frequency are shown before you complete checkout.

Available delivery frequencies are every week, every two weeks and every month. Monthly is the default selection, and you can choose another available frequency before subscribing.

One-time products added to the same basket do not become recurring subscription items.

Recurring payments

After your initial order, payments are taken automatically using your authorised payment method according to your subscription schedule, until you cancel.

You can view your next scheduled payment in your subscription portal. Dispatch and delivery follow our Shipping Policy.

There is no requirement to place further renewal orders after your initial order, and we do not charge a fee to cancel future renewals.

Your Complimentary Welcome Set

Your first qualifying Tea Ducks tea subscription delivery includes our Complimentary Welcome Set at no additional charge.

The set has a reference value of £15.95 and contains a stainless-steel tea infuser, a tea towel and three different 5g tea rounds. The three additional teas exclude the tea you have subscribed to.

The Welcome Set is a first-delivery benefit. It is not included with every renewal or with a standalone one-time purchase.

Managing your subscription

You can pause, resume, skip an upcoming delivery, switch between eligible teas or cancel future renewals through your subscription portal.

Use the subscription management link in your subscription emails or the subscription area of your customer account.

When switching teas, the price of the newly selected tea and format applies, with the subscription discount retained. Please check the updated details before confirming your change.

For help changing an existing delivery frequency or rescheduling a payment date, please contact support@teaducks.com.

If you cannot access your portal or complete a change, please email us so we can help.

Cancelling future renewals

You can cancel future renewals through your subscription portal without a cancellation fee.

Please complete changes before the relevant scheduled payment is processed. Cancelling, pausing or skipping a future renewal does not automatically cancel or refund an order that has already been charged or dispatched.

If a payment has already been taken, contact us promptly. We will check what can still be changed and explain any applicable cancellation or return rights.

Your statutory rights continue to apply. Please see our Return and Refund Policy for details.

Price changes

If we propose a change to your subscription price, we will notify you before it takes effect and give you an opportunity to cancel future renewals before the new price applies.

We are here to help

For any subscription questions, please contact support@teaducks.com.