Shipping policy
Every order deserves care, whether it is a single tea for your cupboard or a gift for someone special. We pack our orders in Milton Keynes and aim to make delivery straightforward.
Free standard mainland UK delivery
We offer free standard delivery to mainland UK addresses with no minimum spend.
This applies to one-time purchases and subscriptions, including an order containing just one tea.
Our standard service is Royal Mail Tracked 48, with an estimated delivery time of 2–3 working days after dispatch.
Express delivery
Where available at checkout, express delivery costs an additional £1.50.
Our express service is Royal Mail Tracked 24, with an estimated delivery time of 1–2 working days after dispatch.
The available services and any charges for your address are displayed before you pay.
Preparing your order
We carefully pack and dispatch our orders from Milton Keynes, Monday to Friday, excluding bank holidays in England.
Orders placed before 2 pm (UK time) are normally dispatched on the same working day. Orders placed from 2 pm onwards, or during weekends and bank holidays, are normally dispatched on the next working day.
Any different dispatch arrangements for pre-orders or special releases will be clearly stated on the relevant product page before you order.
Delivery estimates begin after dispatch. We will email you when your order is on its way.
Delivery estimates begin after dispatch and do not include the time needed to prepare your order. For these estimates, working days are Monday to Friday, excluding bank holidays.
Delivery coverage
Free standard delivery applies to mainland UK addresses. Services for other destinations are available only where offered at checkout, with any applicable charge shown before payment.
If you are unsure whether we can deliver to your address, please contact support@teaducks.com before ordering.
Tracking your parcel
We will provide tracking information when it becomes available. Please check your delivery address carefully before completing your order.
If you notice an address error, contact us promptly. We will help where possible, although we may be unable to change an address after dispatch.
Gifts and time-sensitive orders
If your order is needed for a particular occasion, please allow some extra time. You are welcome to contact us before ordering so we can explain the available delivery options.
Delivery estimates are not guaranteed arrival dates unless we expressly agree a guaranteed service with you.
Delayed, missing or damaged parcels
If your parcel is delayed, appears to be missing or arrives damaged, please contact support@teaducks.com.
We will investigate with the delivery provider and arrange an appropriate resolution. Your statutory delivery rights remain unaffected.